Intelligence Émotionnelle au Travail
Intelligence Émotionnelle au Travail
Walid Bergaoui
Emotional Intelligence at Work
Your technical skills have brought you this far — but it's your emotions, and those of others, that truly determine the quality of your workdays. A meeting that goes off the rails, a tense client, a colleague who shuts down, criticism received the wrong way: behind every difficult situation lie emotions that were poorly read and poorly managed. This course teaches you to understand them, to tame them and to turn them into an asset. Emotional intelligence is not a gift reserved for a select few: it's a skill that can be developed, session after session, and one that transforms the way you communicate, decide and cooperate.
The approach is hands-on and focused on your professional day-to-day. You start by getting to know yourself better — spotting your emotions the moment they arise, understanding your triggers and staying calm under pressure. You then learn to read others: decoding nonverbal cues, truly listening, showing empathy without becoming overwhelmed. Then you put all of this to work in your relationships: giving and receiving feedback, defusing a conflict, saying no assertively, motivating a team and creating a climate of trust. Each session draws on role-plays, real cases and simple tools you'll be able to reuse the very next day.
By the end of the program, you walk away with a complete emotional toolkit and a personal action plan to anchor these new habits. You'll know how to turn stress into energy, tension into dialogue and disagreement into shared decisions. Whether you're a manager, in a client-facing role or simply eager to work in a healthier environment, you'll gain in calm, influence and impact — for yourself as well as for those around you.
What you walk away with
Far more than concepts: lasting reflexes and ready-to-use tools for your professional life.
Your emotional toolkit — self-observation frameworks, regulation techniques and difficult-conversation scripts, ready to use.
Your personal action plan — your triggers identified and three concrete habits to put in place as soon as you return to the office.
Proven methods — feedback, conflict management, assertiveness and nonviolent communication, adapted to the Tunisian and international context.
A BSF certificate — recognition of a skill that has become decisive in the workplace.
Program — 12 sessions of 1 hour
A progressive journey through the four pillars of emotional intelligence: you start with yourself (awareness and mastery of your emotions), open up to others (empathy and reading relationships), then take action (communication, conflict, leadership) before lastingly anchoring your new habits.
Module 1 — Understanding and knowing yourself (sessions 1-3)
1. Emotional intelligence — what are we talking about? — the four pillars (self-awareness, self-management, social awareness, relationship management), what emotions are really for and why they carry as much weight as IQ at work.
2. Self-awareness — naming your emotions the moment they arise, spotting your bodily signals and identifying your personal triggers.
3. Your beliefs and your inner dialogue — understanding how your automatic thoughts color your emotions, and starting to reprogram them.
Module 2 — Mastering your emotions (sessions 4-6)
4. Staying calm under pressure — immediate regulation techniques (breathing, pausing, reframing) to stop reacting in the heat of the moment.
5. Stress, anger and frustration — turning these strong emotions into useful energy rather than destructive outbursts.
6. Motivation and resilience — cultivating a positive mindset, bouncing back after a setback and staying driven over the long run.
Module 3 — Understanding others (sessions 7-8)
7. Empathy and active listening — decoding nonverbal cues, truly listening and understanding the emotion behind the words, without becoming overwhelmed.
8. Decoding emotional profiles — spotting the different ways your counterparts operate and adapting your approach to each one.
Module 4 — Acting within relationships (sessions 9-11)
9. Communicating assertively — saying things with clarity and respect, knowing how to say no and setting your boundaries without aggression or self-effacement.
10. Giving and receiving feedback — framing criticism that helps people grow and welcoming feedback without getting defensive (nonviolent communication).
11. Defusing conflicts — managing tension and disagreement, turning confrontation into dialogue and shared decisions.
Module 5 — Anchoring it for the long term (session 12)
12. Your action plan and team climate — building your personal plan of emotional habits, fostering trust around you and making emotional intelligence a daily reflex.
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