Mise en Place de Systèmes de Recouvrement : Améliorer le cash-flow durablement
Mise en Place de Systèmes de Recouvrement : Améliorer le cash-flow durablement
Walid Bergaoui
Setting Up Collections Systems: Sustainably Improving Cash Flow
Your company can post healthy profits and still struggle to breathe: invoices paid late, unpaid bills piling up, cash flow under constant pressure. Profitability looks good on paper, but the cash simply isn't coming in. This program gives you the power to turn the situation around — to build, from A to Z, a true collections system that converts your receivables into cash and gives your company back control of its cash flow.
The approach is hands-on and immediately actionable. You start by making a clear-eyed diagnosis of your situation: measuring your DSO, your bad-debt rate and the real causes of late payments. You then learn to segment your customers and score them by risk, and to build a structured follow-up process — immediate invoicing, preventive reminders, escalating reminders, escalation and traceability. You equip it all with automation, dashboards and integration with your accounting or your ERP, without forgetting the human factor: aligning sales and finance, and instilling a culture where meeting deadlines is never up for negotiation.
By the end of the program, you walk away with an operational collections framework tailored to your company, and with metrics you'll know how to manage month after month. No more late reminders or disputes you simply endure: you anticipate, you get paid faster and you stabilize your finances for the long term. That's what gives a business leader the room to breathe, to invest and to grow with peace of mind — because cash flow under control means the freedom to decide.
What you walk away with
Not just concepts: deliverables ready to roll out Monday morning.
Your written collections procedure — a standardized, step-by-step process, from the invoice to escalation.
Your ready-to-use reminder templates — emails, call scripts and escalating letters, adaptable to each customer segment.
Your cash dashboard — DSO, aged balance, collection rate and alerts to manage in real time.
Your customer scoring grid — to segment risk and adjust payment terms and follow-up strategy.
Program — 11 one-hour sessions
A journey that follows the logic of a real project: first you diagnose, then you build the system, you equip it, then you anchor it for the long term. At every step, you walk away with a concrete deliverable for your company.
Module 1 — Diagnose (sessions 1-3)
1. Cash, the sinews of war — why a profitable company can suffocate; the receivables-to-cash cycle, the stakes of working capital and the direct impact of collections on cash flow.
2. Measure to manage: DSO and key indicators — calculating your DSO, your bad-debt rate and your collection rate; building and reading an aged balance.
3. Diagnosing the causes of late payments — actual payment terms, invoicing errors, weak follow-up, lack of alerts, a lax culture; identifying your structural weaknesses.
Module 2 — Build the system (sessions 4-7)
4. Segment and score your customers — building a simple scoring model (payment history, business volume, sector risk) to tailor how you handle each one.
5. Secure upfront: terms and invoicing — payment terms, deposits and guarantees by segment; immediate, error-free invoicing so you don't create the delay yourself.
6. The escalating reminder scenario — a preventive reminder before the due date, then escalating reminders (email, call, letter); cadence, tone and triggers.
7. Escalation, disputes and written procedure — handling disputes, organizing escalation up to litigation, documenting every step; formalizing your standardized, traceable procedure.
Module 3 — Equip and automate (sessions 8-9)
8. Automate reminders — automatic triggers, templates, real-time alerts and integration with your accounting or your ERP to reduce workload and missed follow-ups.
9. The cash dashboard — building visual management: DSO, aged balance, outstanding amounts per customer, collection rate and early-warning alerts.
Module 4 — Anchor and improve (sessions 10-11)
10. Align sales and finance, instill the culture — involving sales, the customer's first point of contact; making the respect of deadlines a non-negotiable rule and an act of responsible management.
11. Continuous improvement and action plan — root-cause analysis, updating processes, regular monitoring of indicators and a roadmap to deploy your system starting tomorrow.
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